Refund and Returns Policy

Please find below the key points regarding the policies for returns, replacements, and refunds on

  1. 7 Days Replacement Guarantee: We offer a 7-day replacement guarantee for most physical products sold on, excluding intake boxes or packets.
  2. Product Check during Delivery: It is essential to thoroughly inspect the product while receiving it from the delivery personnel.
  3. Complaints after Delivery: Any complaints regarding the product will not be entertained after it has been received from the delivery personnel.
  4. Replacement Request Timeframe: If you wish to request a replacement, you must do so within 24 hours of receiving the delivery.
  5. Refund Eligibility: Refunds are applicable only for canceled orders due to product unavailability.

Conditions for Returns:

  • Proof of Purchase: You must provide proof of purchase, such as the order number or invoice.
  • Product Condition: The product must be unused, unworn, unwashed, and free from any flaws.
  • Original Packaging: The product must include the original tags, user manual, warranty cards, freebies, and accessories.

Valid Conditions and Reasons for Return:

  • Delivery of Wrong Product: If you receive the wrong product, you are eligible for a return.
  • Delivery of Defective Product: If the product is defective, you can request a return.
  • Delivery of Products with Missing Parts: If the product is missing parts, you can initiate a return.
  • Incorrect Website Content: If the product received does not match the description on the website, you can request a return.

Cancellation & Refund Due to Product Unavailability:

  • Refund Issuance: If your product is eligible for a refund, you can choose your preferred refund method, such as Bkash, Rocket, or Bank Account.
  • Refund Processing Time: The time required to process a refund depends on the chosen refund method. After we receive your product (2-3 working days) and conduct a quality control check (1-2 working days), the expected refund processing time is 4-5 business days.

Please note that these are the summarized points. For detailed information, we recommend reviewing the complete Terms and Conditions on